RETURNS AND EXCHANGE
All Products offered for sale on the Website are guaranteed by the manufacturer, licensor or distributor against defects in material and workmanship for 14 days from the date of Purchase or delivery of our product, but occasionally something might slip through the cracks. Within that time period, just contact us at customer care we will coordinate to correct, repair or replace the defective product or, if applicable, in obtaining a refund for you.
We have no responsibility or liability whatsoever for goods or services you may obtain from or through other websites or web pages, even if you were directed or linked to such a site or page through the Website. We are also not responsible for assisting you in correcting any problem you may experience with products if you do not notify us within the 14 days period noted above or for any goods or services that are not obtained directly on the Website. If we are required to provide you with a refund for your returned Product, please note that:
Returns ( If applicable )
- Limited Warranty of 14 days from date of collection against missing parts or defects. Limited Warranty does not cover conditions, malfunctions or damage not resulting from defects in material or workmanship. E.g. Loss, Theft, Breakage due to inappropriate handling.
- As with all hand crafted products, no two pieces of products are exactly the same; there are bound to be slight differences or minor imperfections (defined as non-visible in normal usage or viewing conditions). Serious defects are defined as;
- Structural instability where products cannot be fitted/displayed properly
- Obvious visible cracks, chips, paint scratches
- Missing parts or pieces
- We will pay for return shipping only when the return / exchange as a result of our error such as a serious defect, collectible damages, or an error in filling your order. If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Nonamesmith will refund the product price minus any applicable shipping/return shipping charges and non-refundable deposits. Final decision is made at the sole discretion of Nonamesmith.
- There is no returns policy. All products sold are strictly non-refundable or exchangeable for other products.
Replacements ( If applicable)
For replacements, please destroy or return your item in original condition in the original packaging. Take a photo of your returning package with the postage receipt visible so we can ship your replacement without delay.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchange Rates (if applicable)
We do not refund any difference in exchange rates from the time the credit card on your account has been charged to the time you receive your refund.
Fees and charges (if applicable)
We are not responsible for reimbursing you for any conversions fees or bank charges you may incur.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer care
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our customer care right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.